Electricae

Only physical products can be exchange or refund. After subscriptions, services cannot be refunded. You will be charged for the whole subscription time. In case of subscription interruption, additional fees can be invoiced.

Please, contact our customer service for more information.

If you want to exchange any article, the referral fees will be to your charge. Besides, will also be invoiced to you : delivery fees of the new order and processing fees of the returned product.

The delivery of a new product ordered on our website or after validation of an offer made by one of our technical sales is free in Belgium. For other countries, see the « Delivery » section after ordering. For any additional information, contact us thanks to the « Contact » section of our website.

Any device that has never been put into service and not functional will be replaced immediately by a new one. In case of malfunction of the element within 6 months after its first connection to a console, we are committed to provide you with a new one.In case of malfunction after this period, our after-sales service expertise the device and repairs it. In the event of a defect not covered by the guarantee, a quotation is sent to you and your agreement is essential before starting any repairs. If you do not wish to have it repaired, the cost of quotation and shipping will be charged to you. However, for any new purchase of a module in our range fulfilling the same function, the costs of expertise and referral are no longer considered.